Terms & Conditions

    The website www.orangefare.com (the "Site") is published and maintained by KINNOW FARE PRIVATE LIMITED("KFPL"), a company incorporated under the existing laws of India. Whenever a customer or any other person access, browse or make any transection in this Site, they accept, without limitation or qualification, the terms and conditions set forth herein. Whenever they access any of the sub-Site or any external links (whether belonging to an 'associate' of KFPL or otherwise) through this Site, then such sub-Site may have its own terms and conditions, which are specific to such sub-Site, Customer should read such terms and conditions mandatorily.

    These Terms and Conditions of use and any additional terms posted on this Site together constitute the entire agreement between KFPL and customer or user with respect to their use of this Site. KFPL acts as an "Intermediary" solely to assist customers in gathering travel information, determining the availability of travel-related products and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for facilitating travel requirements. Customer or user acknowledges that KFPL merely provides intermediary services in order to facilitate services to them. KFPL is not the last mile service provider and hence KFPL shall not be deemed to be responsible for any lack or deficiency of services provided by any person or entity including airline, hotel, activity provider or similar agency), customer or user shall engage, hire from the content available on the Site.

    KFPL may change, alter or remove any part of these below written Terms and Conditions without any prior notice. Any changes done in this Terms and Conditions of Use will be applicable the moment they are posted on the site. You need to re-check the "Terms & Conditions" from time to time to be fully aware of the entire scenario.

    Domestic Flight Booking Terms


    This Site is intended only for the personal use of our customers and users. No one is entitled to distribute exchange, modify, sell or transmit any content or material you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

    To our customers and users complying with the terms of these Terms and Conditions of Use, KFPL grants them a non-exclusive, non-transferable, limited right to enter, view and use and transact on this Site. Anybody visiting this site agrees to not to interrupt or attempt to interrupt the operation of this Site in any way.

    Certain areas of the Site may only be available to our registered members. To become a registered member, one may be required to answer certain questions or provide certain details which may or may not be personal in nature. Answers to such questions or details required may be mandatory and/or optional. User represents and warrants that all information they supply to us, about them, and others, is true and accurate.

    This site is for consumer use only. Any travel agent/tour operator/consolidator/aggregator should not use this site for individual/group bookings. In the event of bookings by any travel agent/tour operator/consolidator/aggregator through the Site are detected, the KFPL reserves the right, including without limitation, to cancel such bookings immediately without any notice to such travel agent/tour operator/aggregator/consolidator and/or to withhold payments/commissions thereto. The various discounts and offers mentioned on the Site are applicable to the Consumer for the purposes of end use only.

    KFPL reserves the right to add, remove , change, discontinue or suspend any other Content or services posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without any prior notice and without any liability.

    Customer and user understand that fares are dynamic in nature and probabilities of change in them do exist. Reservation is confirmed only when the tickets are issued to customers. It may happen sometimes that the payment is deducted from your account but the tickets have not been issued. We will contact you if this happens. You can either demand for a full receipt of the order amount or can choose to pay the difference between the original fare and the new fare for issuing the tickets.

    Customer or user understands that, In case of cancellation of reservations, KFPL will take back the discount offered at the time of booking and it will be deducted from the remaining amount after the deduction of the cancellation penalty, banking transection charge and service charge if any.


    All the materials on this Site, including but not limited to audio, video, images, software, text, icons and such like (the "Content"), are protected by copyright under international conventions and copyright laws. No one is entitled to use the Content for any purpose, except as specified herein.

    Customer and user agree to follow all instructions which is provided on this Site limiting the way they may use it.

    There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by KFPL or any other third party. By displaying them on this Site, KFPL is not granting anyone any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

    One can download such copy/copies of the Content to be used by them but it should be strictly for personal use.


    If the customer or user is sending any communications or materials to KFPL by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by KFPL, as non-confidential.

    Customer or user hereby gives up any and all claim that any use of such material violates any of their rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way KFPL uses such material.

    Any material submitted to this Site may be adapted, copied, disclosed, licensed, broadcasted, changed, performed, posted, published, sold, transmitted or used by KFPL anywhere in the world, in any medium, forever as desired by KFPL.


    Customer or user acknowledges that KFPL is an intermediary and is not liable for any failure on account of a 3rd party (suppliers) obligations due to rates, quality, and all other instances, whether to any such subscribers or otherwise. They expressly agree that use of the services and the site is at their sole risk. It is their responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the internet generally. KFPL do not warrant that the service will be uninterrupted or error-free or that defects in the site will be corrected.

    The materials on this site are provided and "as available," "with all faults" and “as is” basis and without warranties or representations of any kind either expressed or implied from KFPL. Information, software, products, and services contained on this website, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by KFPL and the respective suppliers.

    KFPL and its third party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise.

    Internet and allied services are highly volatile, KFPL does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction.

    KFPL may make changes or improvements the material in this Site at any time, include technical inaccuracies or typographical errors. KFPL and their respective suppliers make no guarantees about the availability of specific products and services.

    KFPL does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.

    Customers and Users acknowledge that this Website is provided only on the basis set out in these terms and conditions. Their uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. KFPL does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.

    KFPL will not be liable to customer or user, or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site.

    Customers/Passengers are solely responsible for ensuring that the possess all the necessary documents related to travel, such as - Passport, Visa (Any and All Types), OK to Board Certificates, Medical Certificates etc. - before the commencing the journey. KFPL, does not provide any information for such requirements and neither does it get such information on demand.

    KFPL also maintains that, it does not guarantee any refunds in cases of No-show, Go-Show, Boarding Denial, Involuntary De-Boarding due to any reasons. Being an online travel agent Travel Agent, KFPL can only make an appeal - acceptance/rejection of which, lies at the airline's discretion.

    For any Discrepancy/disagreement in the issued tickets please call us or mail us within 24 hrs of the ticket issuance time. Post 24 hrs, KFPL does not take any responsibility and will not be liable for any loss or damage.


    KFPL do reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of KFPL's systems as well as its clients and users interests are and remain, well-protected. Towards this end, KFPL may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.

    If KFPL, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then KFPL may cancel the said orders at any time up to 06 hours before the scheduled time of departure of the relevant flight or 24 hours before the expected date of visit to any property booked through KFPL.

    You may travel to certain destinations or do certain activities which involve greater risks than others, entirely at your risk as to cost and consequences.

    KFPL requests you to consult your local authorities, consulate and evaluate travel prohibitions, warnings, announcements, and advisories issued by them before booking travel to certain international destinations.

    By offering for sale travel to particular destinations, KFPL does not represent or warrant that travel to such point is advisable or without risk. KFPL does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.

    KFPL reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. KFPL shall have no obligation to take the needs of any User into consideration in connection therewith.

    KFPL reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice.

    No waiver by KFPL of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.


    If any dispute arises between you and KFPL during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. Both parties shall agree to a sole arbitrator. The place of arbitration shall be Ghaziabad. The arbitration proceedings shall be in the English language.

    The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time.

    These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Ghaziabad, India.


    Unless explicitly provided by KFPL in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation/option of the user and KFPL doesn't accept any claims arising out of such scenarios.

    Insurance, if any provided as a part of the service/ product by KFPL shall be as per the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claims or disputes and KFPL shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.

    Once the premium is paid by the passengers no cancellations is allowed. Accordingly, no refund of premium will be made in all cases including waitlisted ticket.

    KFPL is not an insurance company neither do it issue any insurance policy or note in its own name. Trip cover facility provided by KFPL is not in any way be treated as an insurance. User seeking proper insurance of their trip should ensure that they buy a proper trip insurance. Trip cover facility intends to cover the trip of customers upon happening of certain events illustrated in the website.